COVID-19 Attendance Procedure for Patients:

Entry to the practice remains, wherever possible by appointment only.  If you do not have an appointment and wish to speak to a member of our team please call 0121 3609898.


Since the removal of all COVID restrictions to the general public, we have been receiving a few negative comments and queries about the procedures we still have in place at the practice.

The three most common questions we receive are answered here:

1. Why do I still need to wear a mask?

Although all general government restrictions have been abolished, as a healthcare setting we are still required to follow IPC guidance on infection prevention. This was last updated for us on the 14th April 2022 and states 'universal masking in dental settings should continue to be applied for all staff, patients and visitors'.

2. Why can't I have a scale and polish?

This answer comes in two parts:

Scaling of teeth has only ever been an NHS treatment where it is clinically necessary for the patients health. Previously, we have been able to offer a relaxed approach to this rule and provide most our patients with a scale, routinely as part of their check up. Over the past 2 years since COVID hit, the pressures on the NHS have increased massively and we are now required to operate a much stricter approach to the NHS regulations, meaning that the dentist needs to be able to prove a clinical need for carrying out this procedure.

This is also covered in IPC guidance. Scaling is a dental procedure that generates a large volume of aerosol (known as an AGP). Under IPC Guidance 'AGPs should only be carried out when essential'.

3. Do I need to cancel my appointment if I am unwell, showing symptoms or have tested positive?

Yes please.  We would ask that any patient that feels unwell avoids attending the practice unless it is essential to do so.

Our staff are still legally required to take LFT tests twice weekly and isolate for a minimum of 5 days if they test positive, whether they are symptomatic or not. When you attend the practice you will normally be in contact with at least 3 members of our team. If a COVID positive patient attends and subsequently 3 of our team members test positive, we run the risk of having to close the practice or restrict the services we can offer. This would not be in the best interest of our patients and is not something we take lightly as a practice.